Last Updated: 15 August 2026

Shipping and Delivery Overview

All orders are handled in‑house from build to dispatch, which means dispatch timings can vary depending on workload. Items on the Website showing in stock and that are available to add to your basket are ready to ship.  We don't make money on shipping and just charge enough to cover the postage costs.

Pre-order or back-order items will be clearly indicated so you can base a decision on whether or not to order the item (if this option is available).  The terms around the purchase of these items (e.g. deposits, payments, estimated dispatch) will be clearly described on the Website product page. 

We truly value your custom and strive to meet our estimated dispatch/shipping times. We will indicate on the Website homepage any periods where it’s likely dispatch may be delayed (for example, holidays, event attendance or periods of high demand) and will supply a revised estimate of shipping time.  This will enable you to decide if you want to place an order with a likely longer than usual dispatch date.   

Customers in the United Kingdom

We usually aim to ship all UK-based orders solely comprised of ready-to-ship items within 1-3 business days of the order being placed.   

During periods of exceptionally high demand or when handling particularly complex orders, a short delay of an additional 1-3 working days before dispatch may occasionally occur (meaning dispatch takes up to 6 working days). 

If there is any delay beyond this with the dispatch of your order we will contact you on or around the 7th working day to determine how you would like to proceed. 

Built-to-Order Products

Some products are built-to-order, these products are clearly indicated on the product page. When your order includes one of these items, the dispatch timeframe will follow the estimate shown on the product page.

If your order contains both built-to-order and ready-to-ship items, the full order will ship together once the built‑to‑order product is ready. For customers who need ready-to-ship items sooner, placing a separate order is the most efficient option.

Shipping Options

Shipping options will be automatically displayed during checkout once your delivery address has been entered. These options may vary depending on the size and weight of the items in your order. 

For customers in England, Scotland and Wales, our current shipping options are:

For orders up to and including £100

Royal Mail 48 Hour Tracked (or comparable alternative) - £3.95

Royal Mail 24 Hour Tracked (or comparable alternative) - £4.95

For orders over £100

Priority Tracked Shipping (1-3 days).  Usually this will be Royal Mail Special Delivery but we may use alternative premium couriers at our discretion - £9.95

For customers in Northern Ireland 

As of May 1, 2025, we can't purchase shipping labels for orders from Great Britain to Northern Ireland via Shopify's carrier accounts due to the Windsor Framework.  This means we can't take advantage of Shopify's discounted/preferential shipping rates and have to book directly with a courier.

For orders up to and including £100

Royal Mail 48 Hour Tracked (or comparable alternative) - £4.95

Royal Mail 24 Hour Tracked (or comparable alternative) - £5.95

For orders over £100

Priority Tracked Shipping (1-3 days).  Usually this will be Royal Mail Special Delivery but we may use alternative premium couriers at our discretion - £11.95

International Dispatch and Delivery 

International shipping is handled via our eBay store.  Using the eBay Global Shipping Program (GSP) enables us to apply the correct amount of duties, taxes and postage to orders.  The products we offer may vary per region.  Clicking on the eBay link will take you to from this Website to our store on eBay's website.  Our eBay store is governed by eBay's policies and eBay's Terms of Service.

We aim to dispatch international orders solely comprised of ready-to-ship items within 1-3 working days of the order being placed.  

During periods of exceptionally high demand or when handling particularly complex orders, a short delay of an additional 1-3 working days before dispatch may occasionally occur (meaning dispatch takes up to 6 working days). 

If there is any delay beyond this with the dispatch of your order we will contact you on or around the 7th working day to determine how you would like to proceed.

Built-to-Order Products

Some products are built-to-order, these products are clearly indicated on the product page. When your order includes one of these items, the dispatch timeframe will follow the estimate shown on the product page.

If your order contains both built-to-order and ready-to-ship items, the full order will ship together once the built‑to‑order product is ready. For customers who need ready-to-ship items sooner, placing a separate order is the most efficient option.

For customers in the EU:

Effective August 2026, we're currently unable to ship to the EU.  Please see our EU Shipping Update blog post for more information.

International Orders via eBay

If you place an order via our eBay store for delivery to a destination outside of the United Kingdom eBay's Global Shipping Program (GSP) is used.  The price you see and pay on eBay should be the final price you pay for delivery to your door.  You may notice a slightly higher cost for items sold on eBay, this is to cover the platform fees we incur.   You may notice a higher shipping cost on eBay than on our Website, this is because there is a charge for the use of the GSP and the eBay shipping costs include local customs/import duties, handling fees, taxes, or customs clearance fees.

The GSP works by us sending your package to a Global Distribution Centre (GDC) in the UK.  From there eBay handles all of the customs paperwork and international shipping on our behalf and gets the parcel safely to you.

We have no control over the prices that eBay state/charge for shipping of a parcel via the GSP.  We have had great success from customers using the GSP and all additional charges should be covered in the price you have already paid.  If you choose to use eBay to purchase one of our products any issues with shipping from the GDC or additional charges incurred should be handled by and covered by eBay (we will support you if we can with this process).

For full details of our shipping terms including risk, title and receipt of damaged items please see our Terms and Conditions here: https://jcsimsupplies.co.uk/pages/terms-and-conditions