Last Updated: 24 April 2026

Shipping and Delivery Overview

All orders are handled in‑house from build to dispatch, which means dispatch timings can vary depending on workload. Items on the Website showing in stock and that are available to add to your basket are ready to ship.  We don't make money on shipping and just charge enough to cover the postage costs.

Pre-order or back-order items will be clearly indicated so you can base a decision on whether or not to order the item (if this option is available).  The terms around the purchase of these items (e.g. deposits, payments, estimated dispatch) will be clearly described on the Website product page. 

We truly value your custom and strive to meet our estimated dispatch/shipping times. We will indicate on the Website homepage any periods where it’s likely dispatch may be delayed (for example, holidays, event attendance or periods of high demand) and will supply a revised estimate of shipping time.  This will enable you to decide if you want to place an order with a likely longer than usual dispatch date.   

Customers in the United Kingdom

We usually aim to ship all UK-based orders within 1-3 business days of the order being placed.   

During periods of exceptionally high demand or when handling particularly complex orders, a short delay of an additional 1-3 working days before dispatch may occasionally occur (meaning dispatch takes up to 6 working days). 

If there is any delay beyond this with the dispatch of your order we will contact you to on or around the 7th working day to determine how you would like to proceed. 

Shipping options will be automatically displayed during checkout once your delivery address has been entered. These options may vary depending on the size and weight of the items in your order. 

For customers in England, Scotland and Wales, our current shipping options are:

For orders up to and including £100

Royal Mail 48 Hour Tracked (or comparable alternative) - £3.95

Royal Mail 24 Hour Tracked (or comparable alternative) - £4.95

For orders over £100

Priority Tracked Shipping (1-3 days).  Usually this will be Royal Mail Special Delivery but we may use alternative premium couriers at our discretion - £9.95

For customers in Northern Ireland 

As of May 1, 2025, we can't purchase shipping labels for orders from Great Britain to Northern Ireland via Shopify's carrier accounts due to the Windsor Framework.  This means we can't take advantage of Shopify's discounted/preferential shipping rates and have to book directly with a courier.

For orders up to and including £100

Royal Mail 48 Hour Tracked (or comparable alternative) - £4.95

Royal Mail 24 Hour Tracked (or comparable alternative) - £5.95

For orders over £100

Priority Tracked Shipping (1-3 days).  Usually this will be Royal Mail Special Delivery but we may use alternative premium couriers at our discretion - £11.95

International Dispatch and Delivery 

We offer two options for international shipping, our Website (this webstore -  www.jcsimsupplies.co.uk) and our eBay store.  The products we offer vary per region and countries we ship to currently vary across our Website and our eBay store.  Clicking on the eBay link will take you to from this Website to our store on eBay's website.  Our eBay store is governed by eBay's policies and eBay's Terms of Service.

We aim to dispatch international orders within 6 working days.  Dispatch should usually be within the 1-3 working day window; however, additional time may be needed to complete paperwork, package the products appropriately, secure an appropriate delivery carrier and drop off the package. 

International orders that dispatch via our website may have a slightly longer dispatch time that those using eBay's Global Shipping Program (GSP).  More information is below for  both shipping options.

For customers in the EU:

We ship our international orders via DHL, the shipping options are: 

For orders up to and including £100

Royal Mail International Tracked - £14.95

DHL Economy Select - £24.95

For orders over £100

Royal Mail International Tracked - £19.95

DHL Economy Select - £24.95

International Orders via the Website (www.jcsimsupplies.co.uk)

If you place an order on our website for delivery to a destination outside of the United Kingdom, your order will be subject to import duties, taxes, and other charges imposed by the destination country. We do not include the costs for local customs/import duties, handling fees, taxes, or customs clearance fees in our prices and these are the customer's sole responsibility.  The price you pay on our Website will include the items and delivery cost only, your parcel will be shipped DDU (Delivery Duty Unpaid); and your local customs authority will be in touch to collect any relevant monies owed (this is usually prior to releasing the parcel). 

• We have no control over any local customs/import duties, handling fees, taxes, or customs clearance fees and cannot predict the amount. We recommend you contact your local customs office or government website for further information before placing your order.
• JC Sim Supplies is not currently VAT registered in the UK. This means VAT is not included in our product prices as no VAT is being charged.

As outlined in our Terms and Conditions you are responsible for the payment of any such charges. You must also ensure compliance with all applicable laws and regulations of the country to which the goods are being delivered. We accept no liability for any breach of such laws by you or any third party acting on your behalf. 

International Orders via eBay

If you place an order via our eBay store for delivery to a destination outside of the United Kingdom eBay's Global Shipping Program (GSP) is used.  The price you see and pay on eBay should be the final price you pay for delivery to your door.  You may notice a slightly higher cost for items sold on eBay, this is to cover the platform fees we incur.   You may notice a higher shipping cost on eBay than on our Website, this is because there is a charge for the use of the GSP and the eBay shipping costs include local customs/import duties, handling fees, taxes, or customs clearance fees.

The GSP works by us sending your package to a Global Distribution Centre (GDC) in the UK.  From there eBay handles all of the customs paperwork and international shipping on our behalf and gets the parcel safely to you.

We have no control over the prices that eBay state/charge for shipping of a parcel via the GSP.  We have had great success from customers using the GSP and all additional charges should be covered in the price you have already paid.  If you choose to use eBay to purchase one of our products any issues with shipping from the GDC or additional charges incurred should be handled by and covered by eBay (we will support you if we can with this process).

For full details of our shipping terms including risk, title and receipt of damaged items please see our Terms and Conditions here: https://jcsimsupplies.co.uk/pages/terms-and-conditions