All items are usually built and in stock ready to ship. We aim to ship products within 1-3 working days but as I'm a one-man business and this isn't my day job, this can sometimes take a bit longer in busy periods. Larger and custom orders may also take longer due to assembly and packing.

Unfortunately not. We operate out of premises that are not accessible to the public.

Due to the bespoke packaging and use of tracked shipping methods we're not able to offer free shipping for our products. We try to keep our shipping costs as low as possible and don't make profit on packaging/shipping costs.

When your order has been packed and is ready to ship you will receive an email from JCSS confirming this. Tracking information will also be supplied, the shipping company may also send their own email confirming this (usually Royal Mail/Parcelforce). Please ensure your email address and phone number are correct when placing the order to receive shipping updates.

Maybe?! We're intending to roll out more customisation/personalisation for our products very soon. However, we're always up for a challenge so if you've got an idea or want to make one of our products unique please get in touch and we'll see what we can do. Please note there may be a charge for this depending on the request.

Please see our support area for full details on our returns and order cancellation policy and process.

JCSS is not currently VAT registered. This means VAT is not included in our product prices as no VAT is being charged.

Please note that our shipping/postage prices do not included any local customs/import duties, handling fees, taxes, or customs clearance fees. We have no control over any of these charges and cannot predict the amount. We recommend you contact your local customs office or government website for further information before placing your order.

We may be able to accommodate wholesale orders but please contact us to discuss this. There will likely be a long lead-time for wholesale orders due to the ordering of materials and assembly times.