Last Updated: 24 March 2026

OVERVIEW  

Welcome to JC Sim Supplies!   Our website and online shop is available at www.jcsimsupplies.co.uk   By accessing this website we assume you accept these terms and conditions in full. Do not continue to use JC Sim Supplies Ltd website if you do not accept all of the Terms and Conditions stated on this page. 

The following terminology applies to these Terms and Conditions, our Privacy Policy, our Warranty & Returns Policy and all Policies and Agreements included, referenced and/or linked in these Terms and Conditions.  The terms “we”, “us”, “ourselves”, “JCSS” and “our” refer to JC Sim Supplies Ltd. JC Sim Supplies Ltd operates this online store and website (the “Website”), including all related information, content, features, tools, products and services, to supply a curated shopping experience (the “Services”).  The person accessing the website and accepting JC Sim Supplies Terms and Conditions is referred to as “you”, “your”, “client” and “customer”.   Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves. 

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. 

JC Sim Supplies Ltd is powered by Shopify, which enables us to provide the Services to you.   The below terms and conditions, together with any policies referenced herein (these “Terms and Conditions”, "Terms of Service" or “Terms”) describe your rights and responsibilities when you use the Services.  

Please read these Terms and Conditions carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.  

By visiting, interacting with, placing an order or using our Website/Service, you agree to be bound by these Terms and Conditions, our Warranty Policy (https://jcsimsupplies.co.uk/pages/support-warranty), Order Cancellations and Returns Policies (https://jcsimsupplies.co.uk/pages/support-returns-cancellations)  and Privacy Policy (https://jcsimsupplies.co.uk/pages/privacy-policy).  If you do not agree to these Terms and Conditions or any of the other Policies, Agreements or terms of service listed and linked throughout these Terms or the Website, you should not use or access or use our Website/Services nor place an order. 

Cookies 

We employ the use of cookies on our Website.  By using JC Sim Supplies Website you consent to the use of cookies in accordance with the Cookie Banner which pops up when you first access the site and the selection you make.  You can change your cookie preferences at any point using the link at the bottom of our web pages. 

Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies. 

More information about how we use and store your data can be used in our Privacy Policy: https://jcsimsupplies.co.uk/pages/privacy-policy

Our web store is hosted by Shopify.  You can find explanations of the types of cookies and other tracking technologies that Shopify may place on your device, either when you are visiting Shopify’s web properties, or if you are visiting the storefront of a merchant who uses our platform to power their site here: https://www.shopify.com/uk/legal/cookies 

SECTION 1 - ACCESS AND ACCOUNT  

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage.  

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.  

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.  

SECTION 2 - OUR PRODUCTS  

We have made every effort to provide accurate representation of our products and services on our Website and social media channels. All reasonable care has been taken to ensure that the images, specifications and descriptions supplied for our products are accurate and detailed.   However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.   

Images and descriptions are intended to provide a general representation of the products.  The images of the products on our Website and social media are for illustrative purposes only.  The product you receive may vary slightly from the images on our website.  All descriptions of products are subject to change at any time without notice at our sole discretion. 

We reserve the right to amend product specifications and/or appearance and to discontinue any product at any time without prior notice.   This will not affect any order placed where confirmation of dispatch has been received (you should always receive the product as described/depicted on the product page). 

We may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.  

SECTION 3 - ORDERS AND CONTRACT 

By placing an order with JC Sim Supplies Ltd you are agreeing to a legally binding contract between you and us. 

Placing Your Order

By completing the checkout process on our Website, when you click the "Pay Now" (or equivalent) button, you are making a formal offer to purchase the products in your basket in accordance with these Terms. 

Acknowledgement of Your Order

After you place an order, you will receive an automated email from us acknowledging that we have received it. Please note that this email is an acknowledgement only and does not mean that your order has been accepted. 

Our Acceptance (Contract Formation)

Our acceptance of your order, and the formation of a legally binding contract between you and us, will only take place when we send you a separate email confirming the dispatch of the products in your order. 

Using a two-step confirmation provides legal certainty and protects both parties.  In UK e-commerce law it is a robust and standard practice.  It gives us the opportunity to reject an order before a contract is formed for reasons such as an inability to obtain authorisation for your payment, a description or pricing error or a product being out of stock. 

Please review your order carefully before submitting, as JC Sim Supplies Ltd may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.  

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.  By placing an order, you confirm that you are at least 18 years old and are legally capable of entering into a binding contract. 

Your purchases are subject to cancellations, returns or exchanges solely in accordance with our Warranty & Returns Policies: https://jcsimsupplies.co.uk/pages/support-returns-cancellations 

SECTION 4 – PRICES, TAXES, PAYMENT AND BILLING  

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

Payment Methods & Processing

We accept payment through Shopify Payments and PayPal.  Shopify Payments supports major credit and debit cards for example, Visa, Mastercard, and American Express.  Other brands/cards may be supported but regional restrictions may apply, please see Shopify Payments terms and conditions for more information.   We also accept payments via Apple Pay and Google Play. 

Payment for your order, including all applicable delivery charges, will be debited from your chosen payment method at the time of, or shortly after, you place your order. 

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorised to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.  

Delivery Costs

The prices displayed for products do not include any delivery charges.  Our available delivery options and associated costs will be calculated during the checkout process.  Delivery costs will be clearly displayed before you confirm your order. 

Order Locale, Relevant Taxes, Customs & Import Duties

UK Customers – for orders delivered within the United Kingdom, the prices displayed are the prices you pay.  JC Sim Supplies Ltd is not VAT registered. 

International Customers: For orders delivered outside of the United Kingdom, the prices you see are the prices you pay.  JC Sim Supplies Ltd is not VAT registered.   

For customers ordering from outside the United Kingdom, please be aware that the prices you pay to us are exclusive of any local import duties, taxes, or customs clearance fees. You, as the importer of record, are solely responsible for the payment of any such charges levied by the destination country. We have no control over any of these charges and cannot predict the amount. We recommend you contact your local customs office or government website for further information before placing your order. 

Price Changes

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.  Price changes will not affect any order which has been confirmed as dispatched.  Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.  

Prices posted in our online stores may be different from prices offered in physical stores or in  other online stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.  

Pricing Errors

Every effort is made to ensure that the prices we display are accurate.   However, it is possible that, despite our reasonable efforts, some products may be incorrectly priced on the Website. If an error in the pricing of a product is discovered and you have placed an order, we will contact you to inform you of the error.  We will give you the option to cancel your order or continue to purchase the product at the correct price.   Your order will not be processed until we receive your instructions.  If we are unable to contact you using the details you supplied during the order process, we will assume the order is cancelled and we will notify you in writing.     

If the pricing error could reasonably have been recognised by you as a mispricing and/or is obvious and unmistakable, we do not have to supply the product(s) to you at the lower, incorrect price.  

SECTION 5 - SHIPPING AND DELIVERY  

All orders are handled in‑house from build to dispatch, which means dispatch timings can vary depending on workload. Items on the Website showing in stock and that are available to add to your basket are ready to ship.  We don't make money on shipping and just charge enough to cover the postage costs.

Pre-order or back-order items will be clearly indicated so you can base a decision on whether or not to order the item (if this option is available).  The terms around the purchase of these items (e.g. deposits, payments, estimated dispatch) will be clearly described on the Website product page. 

We truly value your custom and strive to meet our estimated dispatch/shipping times. We will indicate on the Website homepage any periods where it’s likely dispatch may be delayed (for example, holidays, event attendance or periods of high demand) and will supply a revised estimate of shipping time.  This will enable you to decide if you want to place an order with a likely longer than usual dispatch date.  

Shipping Options

Shipping options will be automatically displayed during checkout once your delivery address has been entered. These options may vary depending on your location, the size and weight of the items in your order. 

More details of our shipping options and rates are also supplied in our Shipping and Delivery page.

International Dispatch and Delivery

We offer two options for international shipping, our Website (this webstore -  www.jcsimsupplies.co.uk) and our eBay store.  The products we offer vary per region and countries we ship to currently vary across our Website and our eBay store.  Clicking on the eBay link will take you to from this Website to our store on eBay's website.  Our eBay store is governed by eBay's policies and eBay's Terms of Service.

As outlined below if you place an order for delivery to a destination outside the United Kingdom, your order may be subject to import duties, taxes, and other charges imposed by the destination country. These costs are not included in our prices and are your sole responsibility. 

As outlined in Section 4, you are responsible for the payment of any such charges. You must also ensure compliance with all applicable laws and regulations of the country to which the goods are being delivered. We accept no liability for any breach of such laws by you or any third party acting on your behalf. 

International orders that dispatch via our website may have a slightly longer dispatch time that those using eBay's Global Shipping Program (GSP).  More information is below for both shipping options

International Orders via the Website (www.jcsimsupplies.co.uk)

If you place an order on our website for delivery to a destination outside of the United Kingdom, your order will be subject to import duties, taxes, and other charges imposed by the destination country. We do not include the costs for local customs/import duties, handling fees, taxes, or customs clearance fees in our prices and these are the customer's sole responsibility.  The price you pay on our Website will include the items and delivery cost only, your parcel will be shipped DDU (Delivery Duty Unpaid); and your local customs authority will be in touch to collect any relevant monies owed (this is usually prior to releasing the parcel). 

Please note:

• We have no control over any local customs/import duties, handling fees, taxes, or customs clearance fees and cannot predict the amount. We recommend you contact your local customs office or government website for further information before placing your order.

• JC Sim Supplies is not currently VAT registered in the UK. This means VAT is not included in our product prices as no VAT is being charged.

As outlined in Section 4, you are responsible for the payment of any such charges. You must also ensure compliance with all applicable laws and regulations of the country to which the goods are being delivered. We accept no liability for any breach of such laws by you or any third party acting on your behalf. 

International Orders via eBay

If you place an order via our eBay store for delivery to a destination outside of the United Kingdom eBay's Global Shipping Program (GSP) is used.  The price you see and pay on eBay should be the final price you pay for delivery to your door.  You may notice a slightly higher cost for items sold on eBay, this is to cover the platform fees we incur.   You may notice a higher shipping cost on eBay than on our Website, this is because there is a charge for the use of the GSP and the eBay shipping costs include local customs/import duties, handling fees, taxes, or customs clearance fees.

The GSP works by us sending your package to a Global Distribution Centre (GDC) in the UK.  From there eBay handles all of the customs paperwork and international shipping on our behalf and gets the parcel safely to you.

We have no control over the prices that eBay state/charge for shipping of a parcel via the GSP.  We have had great success from customers using the GSP and all additional charges should be covered in the price you have already paid.  If you choose to use eBay to purchase one of our products any issues with shipping from the GDC or additional charges incurred should be handled by and covered by eBay (we will support you if we can with this process).

Responsibility for the Products (Risk)

Responsibility for the products transfers to you once you, or a third party designated by you (excluding the carrier), take physical possession of the goods.  This is a legal requirement under UK consumer law. Any clause suggesting that risk transfers to the customer when goods are handed to the courier does not apply to consumer transactions in the UK. The Consumer Rights Act 2015 clearly states that the retailer remains responsible for the goods until they are safely received by the customer. 

All goods are securely packaged before leaving our premises. If damage in transit occurs please contact us as a matter of urgency via our support email (support@jcsimsupplies.co.uk) with details and photos.  We will then advise you on the next steps and take this up with the delivery company. 

Ownership of Goods (Title)

Ownership of the products will transfer to you only once full payment has been received for your order, including any applicable delivery charges. 

SECTION 6 – YOUR RIGHT TO CANCEL (COOLING OFF PERIOD) 

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which apply to distance selling (such as online purchases), you have the legal right to cancel your order during the "cancellation period" (also known as the "cooling off period"). 

Please see our dedicated Order Cancellation and Returns Policies which explain more about your right to cancel, the cancellation period, how to exercise your right to cancel and how to return products to us: https://jcsimsupplies.co.uk/pages/support-returns-cancellations 

SECTION 7 – FAULTY GOODS 

Nothing in these Terms affects your statutory rights under UK consumer law. This section outlines your entitlements under the Consumer Rights Act 2015, which provides protection when goods are faulty. 

Under the Consumer Rights Act 2015, the goods we supply must be:  

Of Satisfactory Quality - goods should meet the standard that a reasonable person would consider satisfactory, taking account of any description, the price, and all other relevant circumstances. This includes aspects such as appearance and finish, freedom from minor defects, safety and durability.  

Fit for a Particular Purpose - the goods should be fit for the intended purpose they are supplied for and also fit for any specific purpose that you made known to us before you agreed to the purchase/contract.  

As Described - the goods supplied must match the description, sample, or model as advertised at purchase or presented at point of sale.  

If your goods do not meet these standards, there is a tiered system of remedies available that you are entitled to: 

Tier 1: Short-Term Right to Reject (0–30 Days)

You have the right to reject faulty goods and receive a full refund within 30 days of taking ownership. This is known as the “short-term right to reject”.  For the short-term right to reject the goods must be returned to us and we will ensure a refund is processed without undue delay. 

Tier 2: Repair or Replacement (After 30 Days, Within 6 Months)

If a fault arises after the initial 30-day period but within six months of you owning the product, you must allow us one opportunity to repair or replace the item. You may express a preference, but we may choose the alternative if your choice is impossible or disproportionately expensive. During this period, any fault is presumed to have existed at the time of delivery unless we can prove otherwise. 

If we can’t repair or replace the goods (for example, it’s out of stock or can’t be fixed), or the repair is unsuccessful, you may be able to claim a full or partial refund (this is the “Final Right to Reject”).  Any refund may be subject to deductions for the use you had of the product.  However, we will discuss all available options with you. 

Tier 3. Our Obligations After 6 Months

For the first six months, the law generally assumes any defect or problem existed at the time of sale (unless we can prove otherwise). After that, you can still seek repairs, replacements, or refunds, but the burden of proof falls to the you to show that the issue wasn’t “wear and tear” or a result of misuse. 

Reporting a Faulty Product

If you have received a faulty product the best thing you can do is get in touch with us as a matter of urgency via email: support@jcsimsupplies.co.uk or using our web form: Warranty, Cancellations & Returns Form 

If you're sending an email please supply your full name, contact details, order number, details of the fault/defect and a valid proof of purchase (for example, a receipt or invoice). 

All products and components are tested but due to the nature of our products and the components we appreciate faults could occur.  We do genuinely care about our customers and want to do the right thing if you have received a faulty product.  All JC Sim Supplies products include a 2-year warranty, full details of this can be found in our dedicated Warranty Policy: https://jcsimsupplies.co.uk/pages/support-warranty 

For detailed information on your consumer rights, you can call the Citizens Advice service or visit their website at www.citizensadvice.org.uk 

SECTION 8 - INTELLECTUAL PROPERTY  

All intellectual property rights in and to our products, our Services, this Website, and its content (including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio), and the design, selection, and arrangement thereof, are owned by or licensed to JC Sim Supplies Ltd.  These rights are protected by copyright, trademark, and other intellectual property laws around the world. All such rights are reserved. 

These Terms permit you to use the Website and Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website and Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of JC Sim Supplies Ltd, Shopify or any third party. Unauthorised use of the Website and Services may be a violation of  intellectual property laws. All rights not expressly granted herein are reserved by JC Sim Supplies Ltd.  

‘JC Sim Supplies Ltd’, ‘JC Sim Supplies’, and our logos are trademarks belonging to us. You must not use such marks without our prior written permission.  Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners. 

SECTION 9 - OPTIONAL TOOLS  

You may be provided with access to customer tools offered by third parties as part of the Website and Services, which we neither monitor nor have any control nor input.  

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.  

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).  

We may also, in the future, offer new features through the Website and Services (including the release of new tools and resources). Such new features shall also be deemed part of the Website and Services and are subject to these Terms and Conditions.  

SECTION 10 - THIRD-PARTY LINKS  

The Website and Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Website and Services to access these materials or third party sites, you do so at your own risk.  

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.  

SECTION 11 - RELATIONSHIP WITH SHOPIFY  

JC Sim Supplies is powered by Shopify, which enables us to provide the Website and Services to you. However, any sales and purchases you make in our Store are made directly with JC Sim Supplies. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and JC Sim Supplies, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with JC Sim Supplies.  

SECTION 12 - PRIVACY POLICY  

All personal information we collect through the Website and Services is subject to our Privacy Policy, which can be viewed here: https://jcsimsupplies.co.uk/pages/privacy-policy, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. Our Privacy Policy explains what personal information we collect from you, how and why we collect, store, use and share such information and your rights in relation to your personal information.  By using the Website and Services, you acknowledge that you have read these privacy policies.  

Because the Website and Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Website and  Services in order to provide and improve the Website and Services for you. Information you submit to the Website and Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information. Our Privacy Policy explains how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. 

SECTION 13 - FEEDBACK  

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Website and Services and to perform our obligations and exercise our rights under the Terms and Conditions.  

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.  

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.  

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.  

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS  

Occasionally there may be information on or in the Website and Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).  

SECTION 15 - PROHIBITED USES  

You may access and use the Website and Services for lawful purposes only. You may not access or use the Website and Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website and Services, or which, as determined by us, may harm JC Sim Supplies, Shopify or users of the Website or Services, or expose them to liability.  

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Website or Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.  

SECTION 16- TERMINATION  

We may terminate this agreement or your access to the Website or Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.  

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.  

SECTION 17 - DISCLAIMER OF WARRANTIES  

Product Warranties

All JC Sim Supplies products include a 2-year warranty, full details of this can be found in our dedicated Warranty Policy: https://jcsimsupplies.co.uk/pages/support-warranty 

Terms and Conditions/Terms of Service

The information presented on or through the Website or Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website or Services, or by anyone who may be informed of any of its contents.  

SECTION 18 - LIMITATION OF LIABILITY  

JC Sim Supplies Ltd liability for any damage incurred by the buyer is limited to compensation accordance with the below Terms and Conditions and UK Law.   This section outlines the extent of our financial responsibility to you. 

Liability That Cannot Be Excluded by Law:

Nothing in these Terms shall limit or exclude our liability for: 
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors; 
(b) fraud or fraudulent misrepresentation; 
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); 
(d) breach of the terms implied by the Consumer Rights Act 2015; or 
(e) any matter in respect of which it would be unlawful for us to exclude or restrict liability. 
This clause is a mandatory requirement under UK law, including the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015, and ensures that your most fundamental protections are preserved. 

Foreseeable Loss and Damage

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are not responsible for any loss or damage that is not foreseeable. 

Exclusion of Business Losses

We supply our products for domestic and private use only. You agree not to use the product for any commercial, business, or resale purposes. Accordingly, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our reasonable control. This includes any act, event, non-happening, omission or accident beyond our reasonable control. 

Cap on Liability

Subject to the clauses above regarding liability that cannot be excluded, our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price of the products you have purchased under the relevant order.   

Supply of Goods

JC Sim Supplies shall not be liable towards the buyer for any indirect, consequential, special punitive or incidental loss or damage and cannot accept responsibility for any damage, injury or loss arising from the purchase or use of these items (subject to the clauses above regarding liability that cannot be excluded).   This includes injury or damage caused while installing or using our products, to either the user, the user's property or to any third-party person or third-party property, whether the products are defective or not (subject to the clauses above regarding liability that cannot be excluded).    

By the nature of the products we sell, the configuration of your system and other devices can cause problems. Although we will try to help with these, we cannot be held responsible for issues relating to Windows drivers and conflicts with other devices and any loss of data or damage to your computer (hardware, operating system or software) or racing setup (rig, hardware and peripherals). 

The products we supply are to be used at your own risk and in line with the manuals, guidance and warnings supplied by us (verbal or written). All items sold are tested before dispatch. 

SECTION 19 - INDEMNIFICATION  

You agree to indemnify, defend and hold harmless JC Sim Supplies, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms and Conditions or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Website or  Services.  

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.  

SECTION 20 - SEVERABILITY  

If any part, term or provision of these Terms and Conditions is deemed to be unlawful, void, unenforceable, in conflict with any law or otherwise invalid by a court of law or other relevant authority, the remaining portion or portions shall be considered severable and not be affected by such determination.  The rights and obligations of the parties shall be construed as fully in force and remain in full effect as if the Agreement did not contain the particular part, term or provisions held to be illegal or invalid, as each of the paragraphs of these Terms and Conditions operates separately.  

SECTION 21 - WAIVER; ENTIRE AGREEMENT  

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.  Even if we delay in enforcing these Terms and Conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract/these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date. 

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the Service or its subject matter constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).  

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.  

SECTION 22 - ASSIGNMENT  

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.  

SECTION 23 - GOVERNING LAW  

These Terms and Conditions, their subject matter, formation and any separate agreements whereby we provide you Services, are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this contract (as such you and we consent to venue in the aforementioned courts). 

SECTION 24 - HEADINGS  

The headings and subheadings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.  

SECTION 25 - CHANGES TO TERMS AND CONDITIONS  

You can review the most current version of the Terms and Conditions at any time on this page.  

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes. The Terms in force at the time you place your order will apply to the contract between you and us. 

SECTION 26 – CONTACT AND BUSINESS INFORMATION  

This Website is operated by JC Sim Supplies Ltd. We are a private limited company registered in England and Wales. Our company registration number is 14372398 and our registered office is at 20-22 Wenlock Road, London, England, N1 7GU. 

The registered office address is for formal legal correspondence only. For all other communications, including returns, please use our main trading and returns address. The inclusion of both addresses is necessary to comply with legal disclosure requirements and to ensure operational clarity for customers sending returns.  

Full Legal Name: JC SIM SUPPLIES LTD 

Company Registration Number: 14372398 

Country of Registration: England and Wales  

Registered Office Address: 20-22 Wenlock Road, London, England, N1 7GU. 

Main Trading and Returns Address: c/o Store First, Ashroyd Business Park 
Barnsley S74 9SB 

JC Sim Supplies Ltd is not VAT Registered 

Contact Email: For all enquiries, including questions about these Terms and Conditions, please email us at support@jcsimsupplies.co.uk. You can also contact us via the contact form on our Website.  

Please note JC Sim Supplies keeps irregular and unsociable business hours. We may not be available via phone during standard business hours or on weekends/holidays as this is not our primary business. We would strongly advise using our chat messaging, email address or webform to contact us. Our webform can also be used to request a phone call at a mutually agreeable time:

Phone: +447438 851014

The requirement to display this information, including the full company name, registration number and registered address is mandated by UK law, including The Companies Act 2006 and The Electronic Commerce (EC Directive) Regulations 2002. This transparency is essential for legal compliance and for building trust and credibility with you, our customer.